Privacy Policy
Biyiy Electrical Bikes respects your privacy and is committed to protecting it. We provide this Privacy Statement to inform you of our Privacy Policy and practices, and of the choices you can make about what information is collected, the manner in which that information is collected and how that information is used.
Governance
This website is governed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. The courts of the Emirate of Dubai in the United Arab Emirates shall have exclusive jurisdiction over any dispute arising out of your use of this website.
Data automatically collected
We collect the domain name and Inter net Protocol address (IP address) of the computer from which or the first identifiable computer through which you access this website automatically. This information does not identify you as an individual, but only the computer from which or the first identifiable computer through which you access this website.
This information is used to help us better understand this website’s usage, so that we can improve our service to you and may also be used to provide content on this website relevant to your geographic region, including, but not limited to advertisements and promotions. We do not link information automatically collected by such means with personal information about you.
Data collection and use
When you request information through this website, we may need to know some personal information about you. When emailing us, or subscribing for information we will need your e-mail address, name and other limited personal identifiers. If you choose to purchase products or services, we will usually require some additional limited financial details. Your personal data will be processed to provide information, products and services you request in the form that you require.
Most of this information may be used by us to enable us to review, develop and improve the services which we offer and provide you with information we think you will find valuable. Sensitive information such as your credit card details will only be used for the purpose of processing payment and will not be used for any other purposes. We will not share your details with any third party without your explicit permission, unless required by law enforcement action, or local law. You expressly agree that we can share your details with third party service providers and sub-contractors retained to perform functions or services on our behalf including but not limited to marketing and advertising: data processing and other information technology and office services.
Data retention
Your data may be held after the termination of your relationship with us for the purposes of improving our services offered. We do not collect any additional information about you other than that outlined above.
Security
We are committed to protecting the information you provide us. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control, in accordance with the laws of the Emirate of Dubai in the United Arab Emirates and the applicable federal laws of the United Arab Emirates. The security measures are designed to prevent unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss.
We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.
Privacy compliance
We are voluntarily committed to a Self-Assessment procedure. Data privacy legislation is subject to revision and we suggest that you regularly check our Privacy Policy.
Notification of Change
We reserve the right to change our Privacy Policy at any time without prior notice. Your continued access or use of this website after such changes indicates your acceptance of the Privacy Policy as modified.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@biyiy.com
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@biyiy.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: BUILDING 13 – Business Bay
Bay Square, Dubai.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at info@biyiy.com for questions related to refunds and returns.