Frequently Asked Questions
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Do you have e-bikes for children?
We do not have smaller e-bikes for kids. Our e-bikes are designed for riders 12 years of age or older. All children must be accompanied by a supervising adult.
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Are there any height or weight restrictions?
Our premium e-bikes are designed for people with a maximum weight of 105 kilos and a minimum height of 130cm.
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What’s included in the experiences?
Take a look at this chart to see what’s included in each experience.
Self-guided ride Curated experience Assisted experience Premium e-bike ✓ ✓ ✓ Safety vest + helmet ✓ ✓ ✓ Bottle of water ✓ ✓ ✓ Roadside e-bike assistance ✓ ✓ ✓ Drop-off + pick-up service ✓ ✓ Curated route ✓ ✓ Ride facilitator + first aid kit ✓ Gourmet set menu
** beach experience only✓ -
What is the payment policy?
We require payment upfront online. Payments are non-refundable.
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What is the cancellation policy?
We do not offer ride cancellation.
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Can we decide to extend our rental?
Yes, pending availability. We want you to be able to continue the adventure, provided the e-bikes are still available after your scheduled rental time. Additional charges will depend on how much extra time you request.
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Are there special group rates?
Please contact our team for group bookings for more than 10 people. We will arrange an exclusive offer.
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What should I bring?
We highly recommend sunscreen and sunglasses. Please also wear comfortable sneakers or cycling shoes instead of flip flops or sandals, which are unsafe on a bike. Bring a charged phone so you can take pictures and use your GPS.
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Do I need to sign a waiver?
Yes, all riders sign a liability waiver before their ride begins.
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Can my pick-up location be changed?
Yes. If you’ve chosen a curated or assisted experience, your pick-up and drop-off points are flexible, as long as they are in Dubai and within 20 km of your route. Just let your e-bike concierge know when and where you would like to be picked up.
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Where do I charge the e-bike?
All e-bikes are delivered fully charged, so you will not have to charge them.
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Can I rent a bike solo?
Yes, if you are opting for a self-guided ride. Curated and assisted experiences are for groups of two or more.
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What do I do in case of a flat tire or other issue?
You will be able to call a member of our team, who will come to help you with a flat tire or any other issues you have with your e-bike.
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Do you offer night rides?
Night rides for select routes are available upon request. Contact us for details.
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Can you provide special e-bike accessories?
We will do our best to accommodate you. Please reach out to our team to see what’s possible.
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Can I choose my own e-bike?
All of our e-bike models are subject to availability. If you have a preference, please let our team know, and we will do our best to offer you that e-bike. Remember, all three of our e-bikes are electric, foldable, lightweight, and of the highest quality.
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What’s the difference between the e-bike models?
The Madina offers a 30-50 km range while the Sahra and Anaqa each offer a 70 km range. Learn more on our e-bikes page.