Everything you need to know to ride with peace of mind Frequently Asked Questions Do you have e-bikes for children? We do not have smaller e-bikes for kids. Our e-bikes are designed for riders 12 years of age or older. All children must be accompanied by a supervising adult. Are there any height or weight restrictions? Our premium e-bikes are designed for people with a maximum weight of 105 kilos and a minimum height of 130cm. What’s included in the experiences? Take a look at this chart to see what’s included in each experience. Self-guided rideCurated experienceAssisted experiencePremium e-bike✓✓✓Safety vest + helmet✓✓✓Bottle of water✓✓✓Roadside e-bike assistance✓✓✓Drop-off + pick-up service ✓✓Curated route ✓✓Ride facilitator + first aid kit✓Gourmet set menu ** beach experience only✓ What is the payment policy? We require payment upfront online. Payments are non-refundable. What is the cancellation policy? We do not offer ride cancellation. Can we decide to extend our rental? Yes, pending availability. We want you to be able to continue the adventure, provided the e-bikes are still available after your scheduled rental time. Additional charges will depend on how much extra time you request. Are there special group rates? Please contact our team for group bookings for more than 10 people. We will arrange an exclusive offer. What should I bring? We highly recommend sunscreen and sunglasses. Please also wear comfortable sneakers or cycling shoes instead of flip flops or sandals, which are unsafe on a bike. Bring a charged phone so you can take pictures and use your GPS. Do I need to sign a waiver? Yes, all riders sign a liability waiver before their ride begins. Can my pick-up location be changed? Yes. If you’ve chosen a curated or assisted experience, your pick-up and drop-off points are flexible, as long as they are in Dubai and within 20 km of your route. Just let your e-bike concierge know when and where you would like to be picked up. Where do I charge the e-bike? All e-bikes are delivered fully charged, so you will not have to charge them. Can I rent a bike solo? Yes, if you are opting for a self-guided ride. Curated and assisted experiences are for groups of two or more. What do I do in case of a flat tire or other issue? You will be able to call a member of our team, who will come to help you with a flat tire or any other issues you have with your e-bike. Do you offer night rides? Night rides for select routes are available upon request. Contact us for details. Can you provide special e-bike accessories? We will do our best to accommodate you. Please reach out to our team to see what’s possible. Can I choose my own e-bike? All of our e-bike models are subject to availability. If you have a preference, please let our team know, and we will do our best to offer you that e-bike. Remember, all three of our e-bikes are electric, foldable, lightweight, and of the highest quality. What’s the difference between the e-bike models? The Madina offers a 30-50 km range while the Sahra and Anaqa each offer a 70 km range. Learn more on our e-bikes page.